Last updated: September 2026
glade-gate is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides information about how we handle your personal data in accordance with these regulations.
glade-gate acts as the data controller for personal information collected through our website and services. Our contact details are:
glade-gate
42 Thornfield Business Centre
Bristol, BS1 4QR
United Kingdom
Email: [email protected]
We process personal data under the following lawful bases as defined by Article 6 of the UK GDPR:
The UK GDPR provides you with the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will respond to such requests within one month.
You have the right to request correction of any inaccurate personal data we hold about you.
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
You have the right to request that we limit how we use your personal data in certain circumstances.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. Our services do not involve such automated decision-making.
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to valid requests within one month, though this may be extended by two months for complex requests.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods include:
Where we transfer personal data outside the United Kingdom, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours and inform affected individuals without undue delay where required.
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
We may update this GDPR compliance information periodically. Material changes will be communicated through our website.